FitPro Lead Gen Terms & Conditions

Last Updated: August 2024

1. Introduction 1.1 These terms and conditions govern the provision of marketing services by FitPro Lead Gen (“we”, “us”, “our”) to the client (“you”, “your”). 1.2 By engaging our services, you agree to be bound by these terms and conditions.

2. Services Provided 2.1 We specialize in generating leads for fitness businesses through paid advertising, predominantly on META (Facebook and Instagram), but also on other platforms as necessary. 2.2 Our services include:

• Setting up, managing, and running paid advertising campaigns based on the information provided by you.
• Monitoring and optimizing campaigns to maintain a steady flow of leads.
• Creating and providing all advertising copy and creatives specifically tailored to your business needs. 2.3 We only supply the leads; it is your responsibility to follow up, chase down, and convert those leads into sales.

3. Client Responsibilities 3.1 You agree to provide us with accurate, complete, and timely information necessary for the provision of our services. 3.2 You must actively communicate with us, providing updates on campaign progress, offers, creatives, and any other relevant information. 3.3 You are responsible for any third-party fees, such as ad spend on META or other platforms. 3.4 You agree to comply with all applicable laws and regulations related to your use of our services.

4. Service Fees 4.1 Our fees for the marketing services will be outlined in a separate agreement or invoice provided to you. 4.2 All payments are due as specified in the invoice or agreement and are non-refundable once made. 4.3 In rare circumstances where a refund is agreed upon by us, a £15 administrative fee will be deducted from the total refund amount. 4.4 Late payments may incur additional charges.

5. Campaign Management 5.1 We will monitor and manage your advertising campaigns, making adjustments as necessary to optimize performance. 5.2 You will receive regular reports on the performance of your campaigns. 5.3 We will always strive to deliver quality leads daily, but results can vary based on various factors including market conditions, audience behavior, and platform changes.

6. Limitation of Liability 6.1 While we take great care in setting up, managing, and running your campaigns, mistakes can happen. We do not take responsibility for any errors, omissions, or mistakes in the materials or campaigns we create and manage. 6.2 We are not responsible for any indirect, incidental, or consequential damages, including loss of revenue, profits, or business opportunities arising from the use of our services. 6.3 Our total liability to you for any claims arising out of or in connection with our services will not exceed the total amount paid by you for the services.

7. No Location Exclusivity 7.1 We do not offer or guarantee location exclusivity. We reserve the right to provide services to other clients, including those within the same geographical area or industry as you. 7.2 You acknowledge that we may run similar campaigns for other clients, which may result in competition for ad space or audience attention.

8. Refund Policy 8.1 We generally do not offer refunds for our services. All payments made are final and non-refundable. 8.2 In the event that a refund is agreed upon by us, a £15 administrative fee will be deducted from the total refund amount. 8.3 Refunds, when applicable, will be processed within 30 days of the agreement to issue the refund, less the administrative fee.

9. Client Communication and Cooperation 9.1 Regular communication between you and us is essential for the success of your campaigns. We will communicate with you regularly, but you must also respond promptly and provide necessary updates, creatives, and feedback. 9.2 Failure to provide timely information or feedback may negatively impact the performance of your campaigns, for which we will not be held responsible.

10. Data Protection 10.1 Both parties agree to comply with all applicable data protection laws and regulations. 10.2 We will process personal data in accordance with our privacy policy, which is available on our website.

11. Termination 11.1 Either party may terminate the agreement with 30 days’ written notice. 11.2 In the event of termination, you will be responsible for all fees incurred up to the date of termination. 11.3 We reserve the right to terminate the agreement immediately if you breach any of these terms and conditions.

12. Force Majeure 12.1 We will not be liable for any failure or delay in performing our obligations under these terms and conditions due to circumstances beyond our reasonable control, including but not limited to acts of God, war, terrorism, labor disputes, and governmental actions.

13. Governing Law 13.1 These terms and conditions shall be governed by and construed in accordance with the laws of the United Kingdom and the Republic of Ireland. 13.2 Any disputes arising out of or in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the courts of the United Kingdom and the Republic of Ireland.

14. Miscellaneous 14.1 These terms and conditions constitute the entire agreement between the parties and supersede any prior agreements or understandings. 14.2 Any amendments to these terms and conditions must be made in writing and signed by both parties. 14.3 If any provision of these terms and conditions is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect. 14.4 The failure of either party to enforce any right or provision of these terms and conditions will not be considered a waiver of those rights.