Last Updated: August 2024

1. Introduction

FitPro Lead Gen (“we”, “us”, “our”) is committed to protecting and respecting your privacy. This Privacy & Cookies Policy explains how we collect, use, share, and protect your personal information when you use our services or visit our website. By using our services or visiting our website, you agree to the practices described in this policy.

Contact Information:

• Company Name: FitPro Lead Gen
• Address: NONIA HOUSE, Cardiff Road, Nantgarw, CF15 7SR
• Email: info@fitproleadgen.com

2. Data Collection

Types of Data Collected:

• Personal Information: Name, email address, phone number, postal address, and any other information you provide directly to us.
• Technical Data: IP address, browser type, device information, and information collected through cookies.
• Usage Data: Information about how you use our website and services, including pages viewed, links clicked, and other activity on our site.

How We Collect Data:

• Directly from you when you fill out forms on our website or communicate with us.
• Automatically through the use of cookies and similar technologies.
• From third-party services, such as social media platforms, when you engage with our content on those platforms.

3. Purpose of Data Collection

We collect and process your personal data for the following purposes:

• Service Delivery: To provide, manage, and improve our lead generation and marketing services.
• Communication: To respond to inquiries, provide customer support, and send you updates or marketing communications.
• Analytics: To analyze website usage and improve our online presence.
• Legal Compliance: To comply with legal obligations and respond to legal requests.

4. Legal Basis for Processing

We process your personal data based on the following legal grounds:

• Consent: Where you have given explicit consent for us to process your personal data for a specific purpose.
• Contractual Necessity: To fulfill our contractual obligations to you.
• Legitimate Interests: To pursue our legitimate interests in improving our services, provided that those interests do not override your privacy rights.
• Legal Obligation: Where processing is necessary to comply with legal obligations.

5. Data Sharing

We may share your personal data with the following parties:

• Service Providers: Third-party companies that provide services on our behalf, such as hosting, email communication, and analytics.
• Business Partners: Advertising platforms like META, for the purpose of running marketing campaigns.
• Legal Authorities: Where required by law or in response to legal processes.

6. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected or to comply with legal, accounting, or reporting requirements. After this period, your data will be securely deleted or anonymized.

7. User Rights

You have the following rights regarding your personal data:

• Access: The right to request a copy of the personal data we hold about you.
• Rectification: The right to request correction of any inaccurate or incomplete data.
• Erasure: The right to request the deletion of your personal data under certain conditions.
• Restriction: The right to request that we limit the processing of your personal data under certain circumstances.
• Data Portability: The right to request the transfer of your data to another service provider.
• Objection: The right to object to the processing of your personal data based on legitimate interests.

To exercise these rights, please contact us at info@fitproleadgen.com.

8. Data Security

We take appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, so we cannot guarantee absolute security.

9. Cookies

What Are Cookies? Cookies are small text files placed on your device by websites you visit. They are widely used to make websites work more efficiently and to provide information to the site owners.

Types of Cookies We Use:

• Essential Cookies: Necessary for the operation of our website.
• Analytics Cookies: Help us understand how visitors interact with our website by collecting and reporting information anonymously.
• Advertising Cookies: Used to deliver advertisements that are relevant to you and your interests.

Managing Cookies: You can manage or disable cookies through your browser settings. However, please note that disabling cookies may affect your ability to use certain features of our website.

10. International Data Transfers

We may transfer your personal data outside the United Kingdom or European Economic Area (EEA). When we do so, we ensure that appropriate safeguards are in place, such as standard contractual clauses or reliance on the EU-U.S. Privacy Shield framework.

11. Children’s Privacy

Our services are not intended for children under the age of 16, and we do not knowingly collect personal data from children. If we become aware that we have collected personal data from a child under 16, we will take steps to delete that information.

12. Policy Updates

We may update this Privacy & Cookies Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

13. Complaints

If you have any concerns or complaints about how we handle your personal data, please contact us at info@fitproleadgen.com. You also have the right to lodge a complaint with a data protection authority, such as the Information Commissioner’s Office (ICO) in the UK.